"Customer service shouldn't just be a department, it should be the entire company." - Tony Hsieh
For many companies, individuals working in customer care roles or using customer service skills are the humane face of the organisation. These industries rely on workers who can create a cheerful conversation with customers, assisting fostering loyalty and a good reputation.
Customer service can be categorized as both a job and a job skill. As an occupation, customer service experts are answerable for tending to customer needs and guaranteeing they have a decent encounter. As a range of skills, customer service involves a few characteristics like efficient communication, active listening, empathy, problem-solving and helping mentality. Customer service is an essential element in various job industries and sectors. You may think that customer care as a service from a business to a buyer alone but, it is equally important inside an organization too. Instead of focusing on the competition, customer service jobs focus on the customer.
Popular customer care job sectors; customer support, customer service, and customer success are rapidly evolving. Whether you are new to the customer care sector or you have been working in the industry for a certain period, you can find new opportunities here. We list all customer care and related jobs in Bangalore. Find new customer care job openings, recruiters and employers in Bangalore through Waahjobs. Your next employment journey starts here.
There are many job options available for those considering a career in customer service/care. These positions are obtainable in pretty much every existing job industry. Top job providers in customer service include credit card companies and agencies, marketing companies, financial institutions, online retailers, call centres, e-commerce companies and websites etc.
If you have the correct range of capabilities, and the passion for helping people, getting a job in this sector will be easy. Work from home jobs are trending now. For some customer service jobs, depending on the job and the company, you may be able to work remotely or from home. Here are some of the popular customer service jobs in Bangalore.
Call Center Executive
Call centre jobs can be virtual as well as full-time office jobs. India is a hub for call centre jobs. Most of the call centres in India function as support teams for various foreign companies. Mostly the job function of call centre executives will be answering phone or email inquiries from customers. Based on the job role, call centre executives also place orders, respond to and handle client issues, or make meetings or appointments etc. Call centre workers are expected to tolerate a high volume of phone calls and to have exceptional communication, time management and problem-solving skills.
Concierge
If you are keen on helping clients and are knowledgeable about hotels, resorts, cafés, transportation, and whatever other data that can encourage and upgrade the customer experience, you may do well as a concierge. Numerous resorts and holiday providers have concierges on staff who book reservations, recommend exercises, and plan itinerary for visitors. Virtual concierges do a considerable lot of similar undertakings, either on the telephone or online through a social network, app or email.
Client Relations Associate
Client relations staff create and keep up relationships with their association's most significant clients. This role is an active position working with allocated clients to ensure that they are happy with the organization's administrations and items. The client relation executive's core responsibility is to ensure client fulfilment and to work with colleagues, other organization offices, and service providers to ensure that client needs are satisfied.
Client Services Coordinator
Client service coordinators are answerable for ensuring projects are completed at the right time. They may deal with processing internal and external requests, setting up and organizing administrations, following up with conveyances and settling client issues. This job role requires strong communication skills and the capacity to shuffle a few projects at the same time.
Customer Service Representative
A customer service representative (CSR) is a common job title for multiple roles in the customer service job sector. Such employees interact with clients/customers of the company to process bookings or orders, provide information about services offered by the company, and help in resolving disputes. The CSR roles are declining these days, in most industries because of the surge in automation.
Front Desk Associate
If you have solid interpersonal aptitudes and the capability to deal with face to face and telephone interactions, a front desk job is a great choice. In the corporate world, you will probably work a 40-hour week. The jobs in this sector can be mostly found in Hotels, Resorts, or any other hospitality services. The job might need working extra hours, holidays and even weekends sometimes. The front desk associates can also be receptionists.
Patient Care Coordinator
Patient care coordinators are customer service roles in the medical industry. Such employees work for clinics, health care agencies etc. They work for clinics, medical centres, health care agencies, insurance companies etc. The job role includes scheduling medical appointments, arranging medical services and procedures etc. For the majority of these roles, a thorough understanding of medical terminologies are required. The job might require prior experience in the medical care sector.
Social Media Customer Care Associate
The social media customer care executives manage social media replies and direct messages from customers or clients. This role usually gets along with other social media roles like online reputation management, campaign management etc. This position concerns observing an organization’s social media accounts like Twitter, Facebook and Instagram and replying to questions, settling issues, and escalating concerns to a senior manager or an authorised professional when necessary.
Technical Support
Tech support job roles are suitable for job seekers having solid technical skills such as product-specific software, hardware or application skills. They should be capable of solving problems, dealing with people and managing conversations. Most of the employers demand a college degree, training or certification for this role. Technical support roles can be an excellent remote work choice for graduates.
Job Boards
Job boards or online portals are the best way to find jobs in Bangalore. Waahjobs is one of the most popular job aggregator networks. It connects job seekers and recruiters through an integrated web app.
The platform is uniquely designed to function as a comprehensive job search platform for both scholars and young professionals looking for employment opportunities in their preferred locations. Job seekers can search by job roles, keyword, and location to find jobs that are a match for their interests with Waahjobs using the unique job filter. It lists a wide range of blue-collar as well as white-collar jobs in Bangalore.
Waahjobs allows its users to apply online and track job status from their app or website. Here is how you can find a customer care job in Bangalore using Waahjobs.
You can also find and apply to various customer care jobs via various company websites. Most of the companies in Bangalore list all career opportunities on their official website. You can find customer care job openings for each company by visiting their respective site. This can be a tedious task. Instead of going to each website you can simply access Waahjobs and apply to multiple jobs through the portal. You can also track the applied jobs via Waahjobs.
Customer care service jobs are ideal for people with exceptional communication skills. Most employers ask for graduation as the minimum requirement for customer care jobs. The soft skills required for this job are strong listening skills, a thorough understanding of job requirements, problem-solving skills, analytics skills, capability to manage multiple tasks at once etc. Other relevant soft skills required for the industry depend on the nature of job and responsibilities. Here are some of the customer service skills and traits every employer look out for:
The skills and qualifications for each job role vary depending on the employer and niche of the job. A customer service executive must be able to deal with customers in a sociable and compassionate manner. But should also stick to particular company protocols and guidelines. Basic numerical and computer skills are also relevant for customer service roles.Even though most recruiters ask for graduation, there are a lot of employers in Bangalore who recruit high school graduates and diploma graduates. All these are executive-level positions. For management roles or job growth, graduation or post-graduation may be required. All the recruiters provide in-house training for the candidates after recruitment.
Customer care job roles can be found in every industry and job sectors. Bangalore is considered as the IT hub of India. Most of the IT and Tech giants require an efficient customer service team for smooth functioning. Most responsibilities conducted by customer service specialists should be doable from a home office utilizing the Internet to associate with specialized devices or software. Customer service experts fill in as the main purpose of contact for customers. They give data or answer to inquiries regarding items or services and handle and resolve disputes. What's more, at this moment, customer service operator jobs are more in extraordinary interest. Also, after the Pandemic has kicked in, there is a surge in companies hiring remote customer care executives. Here are some of the companies in Bangalore that hire customer service executives.
Healthcare: Apollo hospitals, Fortis hospitals, Practo, Curefit, Niramai, Forus Health, Portea, Grow fit
IT and call centre companies: Microsoft, Wipro, Genpact, Tata consultancy services, Coastal Cloud, Code Zero, Capgemini, Accenture, Switchfast Technologies, WNS Global Services, Go4customer, 3i Infotech, 24/7 Customer Pvt Ltd, Aegis Ltd, Infosys BPO, TatvaSoft, Fortunesoft IT Innovations, Aalpha Information Systems India Pvt. Ltd
Delivery networks: Swiggy, Zomato, Ubereats, Foodpanda, Dominos, Travelkhana, Faasos, Box8, Amazon, Flipkart, Myntra, Shrek Kart, Bambrew, Eat fit, Kiranaspace, Snapdeal, Fashionandyou, Inkfruit, Homeshop18, Yebhi.com, Indiangiftsportal, Caratlane.
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