Technician

Eureka Forbes Ltd
Navi Mumbai - Diva, Thane West
11,128
/Monthly
Salary benefits
Requirements
6 months - 2 years experience
12th Pass
19 - 35 years
No gender preference
Cheque Book / Pass Book
Joining and Relieving Letters
Marksheets and Degree
Pan Card
Aadhar Card
Timings
Working Days
6 days/week
Morning Shift (male only)
9:30am - 6:30pm

Job Description

The candidate will be working on-field and he will be responsible for:

The servicing and maintenance of Water Purifiers and other Eureka Forbes Products

He will be required to travel within a radius of 2-3 km and will be required to go to houses for servicing

The candidate should be jolly, approachable, and ready to travel on foot/bike.  

The candidate will have to service purifiers

He will have to carry a tool kit as well as spare parts

He will have to make calls to the customers for availability

He will have to be dressed properly and should be well behaved


Candidates will be provided with a safety kit which will have face masks, gloves etc. by the company free of cost.

Responsibilities:

Maintaining 6 Calls / Visits Per Day Productivity

85% Attendance to be maintained per month 

Attend Customer Service Request [Complaint] [minimum 85% to be completed by same day]

Documentation of all activities on the field as per the company process 

To raise the bill as per  MRP of spares and ensure the payment collected from customers are submitted  to BP same day

Renew Annual Maintenance Contract from In-Warranty & In Contract customer  30 days prior to the end date of  Warranty/ Contract

Follow up with a customer who has not renewed  Annual Maintenance Contract (AMC) and renew the same  and update  feedback in case AMC is not taken 

Update customer feedback in the mobile app. or in SRAF / History card as the case applicable 

Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer

To complete the activity in Mobile after job completion. For spares requirement also, Technician has to raise indent

Report to BP office in the evening and submit tool kit with spares  and documents to BP including defective spares

Drop door lock card at the door in case if the customer is not at home during any visit


Additional requirements
Language
Hindi,
English
Previous Experience
Technician,
Sales / Business Development,
Plumber,
Electrician,
Electronics / Electrical
Skills
Electrical/Electronics/Plumbing Technician
Candidate with Filed exp who willing to Joining Eureka
Ownership
Bike/Scooter
Other Requirements
- 10th Pass with ITI, Diploma in Electrical/Electronics/Plumbing Technician
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Technician in Eureka Forbes Ltd
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