W B Location all Airport fresher experience

TAGO AVIATION
Kolkata
Dum Dum, Newtown
6 months - 1 year
Experience preferred
19,500 - 27,500
Monthly salary
Full Time Job
Job schedule
Work days
5 per week
Shift timings
Morning Shift
9:30am - 6:30pm
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Minimum Requirements

*
Compulsory
Education
Below 10th allowed
Experience
6 months to 1 year of experience as Customer Care, Air Hostess or Cabin Crew in Other or Aviation / Airlines preferred
Age
18 - 30 yrs
Others
Expected Salary
Notice Period

Job Description

Job Role : Ground / Airport Station Attendant.

Salary : INR 19,500 to 27,500.

We have Requirement for the Post of Grounds Operation Staff.

We are hiring Fresher also.


The Employees job title and a general description of the work to be performed are set out in Items 3 and 4 of Schedule A respectively. The Employee may be required to perform work that is ancillary to that which has been described.


The exact scope and type of work, as well as the place where it is to be performed, is at the discretion of the Employer and may change from time to time in accordance with the Employers operational requirements.


Education & Skills Required:


Candidate (both fresher and experienced) with good communication skills require.


Education:


The only preliminary education for an airline ticketing agent is a high school diploma. Airlines have their own training facilities that usually consist of a week or two of classroom training followed by on-the-job training by shadowing an experienced ticketing agent. New agents begin by handling luggage and work up to handling seating assignments, completing ticket forms and reserving tickets for passengers.


Days and Hours of Work:


Ordinary days and hours of work are as set out in Item 6 of Schedule A. The daily starting and finishing times may be changed from time to time in accordance with the Employers operational requirements.


Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth.

• Take ownership of customers issues and follow problems through to resolution.

• Set a clear mission and deploy strategies focused towards that mission.

• Develop service procedures, policies and standards.

• Keep accurate records and document customer service actions and discussions.

• Analyze statistics and compile accurate reports.

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

• Keep ahead of industry's developments and apply best practices to areas of improvement.

• Control resources and utilize assets to achieve qualitative and quantitative targets.

• Adhere to and manage the approved budget.

• Maintain an orderly workflow according to priorities.

• Most importantly, airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise.


Experience:


Extensive customer service experience in a some type of sales position is a good starting place to gain the experience needed to work as an airline ticketing executive. Basic computer and typing skills are also needed navigate the ticketing system.


REQUIREMENTS:


Airline ticketing officers handle ticket sales for airlines at airports. They are often the first person to greet a customer who enters the airport. Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards. Airlines often issue employees uniforms and badges for security purposes. Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position.

• Excellent knowledge of management methods and techniques.

• Proficiency in English.

• Working knowledge of customer service software, databases and tools.

• Awareness of industry's latest technology trends and applications.

• Ability to think strategically and to lead.

• Strong client-facing and communication skills.

• Advanced troubleshooting and multi-tasking skills.

• Customer service orientation



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About Company

TAGO AVIATION



Mission
Aarohi’s mission is to create development opportunities for rural Himalayan communities through quality healthcare and education, enterprise promotion, women’s empowerment, sustainable natural resource use and the revival of traditional culture.



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