Urgent Hiring For Customer Care Agent

TATA SIA PVT LTD
Kolkata - Dum Dum, Behala, Khidirpur, Tiljala, Park Street area
25,000 - 45,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Morning Shift
10:00am - 6:00pm

Job Description

A customer care representative, also known as a customer service representative, facilitates the relationship between companies and their clients. Though their responsibilities vary based on the company they work for, most representatives are responsible for answering customer questions and addressing their concerns. They may work on-site at the company, from a call center, or from a home office. An important part of their job is to resolve problems that customers may have, but they must know when to refer advanced issues to members of the management team.


A customer care representative usually has at least a high school diploma. Because many companies have established procedures for handling customer complaints, most provide on-the-job training of their policies and protocols. Customer service representatives need to have basic computer skills because they are often required to maintain digital records of their contact with customers and the outcomes of their interactions. A good customer care representative is patient and detail-oriented.



  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Answer any questions the customer may have about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services


Additional requirements
Previous Experience
Customer Care,
Other
Job Type
Full Time
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Customer Care in TATA SIA PVT LTD
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