Telesales / Telemarketing

Kalyx Infotech
Mumbai - Prabhadevi
10,000 - 15,000
1 - 3 years experience
18 - 30 years
Female Only Job
Working Days
5 days/week
Morning Shift
9:00am - 6:30pm

Job Description

  • Takes incoming customer calls, processes sales, and accepts payment for products and services.
  • Makes outgoing customer calls or cold calls in order to sell products and services.
  • Answers questions about product specifications and pricing.
  • Upsells customers to larger products, more extensive packages, or higher priced services.
  • Explains product pricing and negotiates bulk or package pricing.
  • Accurately and efficiently enters customer information into company databases for mailing and billing purposes.
  • Processes credit card payments and troubleshoots any issues that may arise.
  • Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches.
  • Assists sales colleagues with arranging meetings and sales calls with customers.
  • Contact’s customers in response to correspondence or feedback.
  • Monitors order status to ensure that clients receive orders in a timely manner.
  • Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary.
  • Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops.
  • May specialize in inbound or outbound telemarketing or in sales for a particular industry.
Additional requirements
Previous Experience
Sales / Business Development,
Inside Sales / Telesales,
IT - Hardware / Networking,
Information Technology and Services
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Telemarketing in Kalyx Infotech
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