Process Trainer

CBSL
Bengaluru
Bommanahalli
2 years - 4 years
Experience preferred
25,000 - 32,000
Monthly salary
Full Time Job
Job schedule
Work days
6 per week
Shift timings
Morning Shift
7:30am - 8:00pm
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Minimum Requirements

*
Compulsory
Education
Below 10th allowed
Experience
2 years to 4 years of experience preferred
Age
18 - 30 yrs
Others
Expected Salary

Job Description

JOB RESPONSIBILITIES:

 

·        To train the new recruits on product & process/soft skills and bring them up to the expected bench mark, before they hit the floor.

·        Ensuring Improvement of Quality Scores of Employees

·        Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team

·        Responsible for the certification of the new hire trainings at the respective center

·        Responsible to increase training through put for the respective batch.

·        Conducting Knowledge Assessment Test on timely basis.

·        Prepares new sales representatives by conducting orientation to sales process.

·        Developing individual coaching plans, providing resources and assistance.

 

Hiring SPECIFICATION:


·        Education:- Graduate

 

·        Experience:

·        Minimum 2 years of experience in training in the field of soft skills and communication.

·        Experience/knowledge of Bank's products and processes.


Attributes:

 

·         Good communication skills

·         Good interpersonal skills

·        Problem solving skills

  • Continuous learning ability

·         Soft skills

·         Feedback sharing

·         Clear and logical approach


About Company

CBSL
Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider.  Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics.Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO), HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
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