The agent is primarily responsible for making or attending customer calls to sell products or services.
They need to know how to communicate with customers, have great organizational skills, and be able to multi-task and prioritize in high-volume, fast-paced environments.
Also Updates job knowledge by studying new product descriptions; participating in training programs.
Apart from being responsible for ensuring productivity metrics and quality, he/she is also responsible for the individual team’s contribution towards achieving company goals and objectives. Process Associates & Senior Process Associates: • Candidates with 12months to 36 months experience in an international voice process(Preferable US Sales Campaign) call center. •
Candidates should have excellent English communication skills with a neutral accent. • •
All candidates should have fluent English communication skills.
• Should be willing to work with rotational weekly offs & Graveyard shifts •
Should be willing to work for sales campaigns Process: Inbound ( Upselling)
Shift Timings: They need to be open for flexible rotational nights