NOC Support engineers

texes telecom private limited
Lucknow - Husainganj
8,000 - 10,000
No experience required
18 - 40 years
Male Only Job
Working Days
5 days/week
Morning Shift
9:00am - 6:00pm

Job Description

Produce/innovate/repair machinerMonitor, Analyze And Address Reliability & Performance Issues Of Servers And Network

Elements Including Applications Hosted.

• Excellent Written & Verbal Communication Skills With Phone Etiquette And Willingness To Work

In Rotational Shifts (24x7x365 Team).

• Handling Calls & Emails Of Internal & External Customers To Fulfill The Requirements And

Address Concerns On Texes Offered Services.

• Managing Tickets Seeking Support From Next Level Support Groups & Vendors And Ensure

Uninterrupted Services With Seamless Support Aiming Customer Satisfaction.

• Service Level Reporting (Service Requests, Incidents, Problems & Change Requests)

• Server & Service Alert Configuration Monitoring Tools Like Host Monitor & NMS Portals

• SLA Management For Time Keeping Of Service Uptime, Response & Resolution SLA[S].

• Service Handovers From Project Management/Deliveries Teams Transition & GAP Analysis

Roles And Responsibilitiesy or any particular unit based on requirement

Additional requirements
Previous Experience
Other Engineers,
Telecom / ISP
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