Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
Provide support and maintenance to existing management information systems (MIS).
Generate and distribute management reports in accurate and timely manner
Develops MIS documentation to allow for smooth operations and easy system maintenance
Provide recommendations to update current MIS to improve reporting efficiency and consistency
Perform data analysis for generating reports on periodic basis
Develop MIS system for customer management and internal communication
Provide strong reporting and analytical information support to management team
Participate in cross-functional meetings to resolve recurring customer issues.
Analyze current business processes and make recommendations for improvements
Maintain thorough understanding of data and information resources
Maintain a status on all projects and proactively communicate with management and customers