Kindly find below the Job Description for IT Help desk Coordinator.
Attending the customer calls and queries, solving problems on primary level through telephone.
Accepting calls, logging the calls, assigning the calls to the respective support engineer
Preparing daily, monthly call reports.
Follow up with vendors for pending calls and the spare parts required.
Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
Co-ordinate with the team.
Monitor e-mail and related information for support inquiries
Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.
Mandatory skills required:
Should have good verbal & written communication skill.
Should be ready to work in 24*7 rotational shift including night shift.
If this opening suits you than share your updated resume.
If you are not looking for change then kindly help out with few references.
Thanks & Regards,