Job Purpose: Deliver & manage configuration items for all Moves, Adds & Changes on customer tool, performing technical feasibility study and end-to-end change management by coordinating with internal specialist team, within the agreed SLA with Customer.
- To validate and classify the change request according to its complexity defined in the Change catalogue
- Create New Configuration Item in the customer tool
- Follow the agreed time as per SLA with the Customer
- To act as the SPOC for the process till CI request is activated/completed
- To communicate the results to the internal customer and close the case
- Monitor and report quality of first time right, on-time change implementation
- Raise the change request in customer tool & submit for approval