Information Technology Support Specialist

Kaia creation
- Thane East
18,000 - 22,000
No experience required
Less than 10th
18 - 30 years
No gender preference
Working Days
5 days/week
Morning Shift
9:30am - 6:30pm

Job Description

Job Purpose: Deliver & manage configuration items for all Moves, Adds & Changes on customer tool, performing technical feasibility study and end-to-end change management by coordinating with internal specialist team, within the agreed SLA with Customer.

  • To validate and classify the change request according to its complexity defined in the Change catalogue
  • Create New Configuration Item in the customer tool
  • Follow the agreed time as per SLA with the Customer
  • To act as the SPOC for the process till CI request is activated/completed
  • To communicate the results to the internal customer and close the case
  • Monitor and report quality of first time right, on-time change implementation
  • Raise the change request in customer tool & submit for approval

Additional requirements
Previous Experience
Data Entry Operator
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