The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.
- Graduate (90%) and Under-Graduate (10%) in any stream
- 100% Graduate hiring is mandatory for all the BAU hiring and attrition backfill.
- Should have minimum 1 year of relevant work experience as a consultant.
- Language capabilities English & Hindi (Written & Verbal) one additional regional language Tamil/ Telugu/ Kannada/ Malayalam (preferable)
- Adhere Diversity ratio Male/Female 60:40 ratio
- Consultants to be from relevant industry (telecom to be strictly avoided), preferably with International contact center experience.