Role: Customer Care Executive Job Purpose: To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. Eligibility Criteria: speak, read & Write English & Kannada or English & Telugu Able to communicate confidently and politely, with good speaking skills. Awareness on Credit cards. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift Work experience: Freshers & experienced in Call Center or direct selling/telemarketing in service.
India's largest National BPO and market leader for BFSI, Earlier known as TATA Business Support Services.