Hiring - Call Quality Auditor - MG Road, Bangalore

Falconaris Solutions
Bengaluru - Ashok Nagar
15,000 - 20,000
1 - 3 years experience
Less than 10th
20 - 30 years
No gender preference
Working Days
6 days/week
Morning Shift
9:30am - 6:30pm

Job Description

Designation: Call Quality Auditor

Job Location: Bengaluru

Qualification: Graduate

Experience: Minimum 1 year experience in call quality auditing or 1 to 2 years of call taking or customer facing role in a call centre

Salary: Upto Rs. 2.40 Lacs Per Annum / Rs. 20,000 Per Month

Number of Positions: 15

Job Type: Permanent, Day Shift

Working Days: 6 Days

Company: One of the leading Call Auditing Company in India.

Job Description:

01. Perform call monitoring/auditing and provide the feedback to the agents

02. Process for which the call quality auditing needs to be done would be either Flipkart, Make My Trip or Tatasky

03. Check the cal script of the agents

04. Monitor the agent’s calls for various parameters like call greeting, professionalism, communication, process knowledge etc

05. Fill out the call auditing form with relevant scoring

06. Coordinate and facilitate call calibration sessions for agent

07. The process is Day Shift

07. Understand and gauge the communication level and professionalism level of the agent on the call while auditing

Required Skills / Desired Experience:

01. Bachelor degree or Graduate

02. Minimum 1 year experience in call quality auditing or 1 to 2 years of call taking or customer facing role in a call centre

03. Position would require reporting to Quality Team Leader

04. Strong communication skills

05. Candidate should be fluent in English & Hindi along with one of the regional languages like Kannada, Tamil, Malayalam, Marathi, Oriya, Bengali or Assamese.

06. Ability to multi-task

07. Excellent organizational skills

08. Ability to flourish with minimal guidance, be proactive, and handle uncertainty

09. Comfortable using a computer for various tasks

10. Job requires work-from-home (WFH) till December 2020, hence candidate should have minimum 5 Mbps broadband connection with good working condition laptop or desktop. Desktop user should have power backup facility.

While responding to the ad, please respond with your most updated resume & the contact number for us to contact you back.

Additional requirements
Previous Experience
Operations Executive,
Report Job
Operations Executive
Operations Executive in Falconaris Solutions
Similar Jobs for you
View All
Field Sales Executives
Vaco Binary Semantics
Bengaluru, Koramangala +1 others
14,000 - 19,000
Field Executive
Hiveloop Technology Private Limited
Bengaluru, Krishnarajapuram +9 others
1 year prefered
Field Sales Executive
Pine Labs Private Limited
Bengaluru, Bellandur +4 others
4 years required
13,000 - 14,000
Counter Sales Executive
NewBazaar Technologies pvt Ltd
Bengaluru, Shivaji Nagar +19 others
6 months - 2 years required
16,000 - 19,000
Senior Sales Manager
Rupeek Fintech Pvt. Ltd.
Bengaluru, HSR Layout
5 years - 7 years required
25,000 - 27,000
Presales Executive
1T9 Technology Private Limited
Bengaluru, HSR Layout
1 year - 2 years required
15,000 - 21,000