Head of Operations NGO
Roles and Responsibilities
The role reports directly to the Director / Executive Director and as such will be a member of the senior management team sharing collective responsibility to deliver the organization’s strategy and vision.
The Head of Operations NGO will lead an energetic and dedicated team of PRO’s, Zonal Heads and members to provide the necessary vision, leadership, and required skills which will enable the organisation to achieve its targets and organisational development programs.
Administration, Finance, HR, Legal, IT, Marketing and Communications, Capacity Building and Knowledge Management, Fund Raising, Projects/Programs.
Ensure manpower planning, staff productivity and employee wellbeing.
Strategy and Planning
Participate in identifying strategic priorities for the organization along with the leadership team
Create annual operational plan in line with the strategic priorities identified
Ensure collaboration and synergies across various functions like Corporate Relations and Finance to enable smooth operations
Provide progress updates to the Board of Directors as and when required Program Management and Implementation
Create standard operating procedures (SOP) for program management to ensure all programs are delivered efficiently.
Ensure program objectives and outcomes, theory of change, log framework, documentation, monitoring and evaluation, program assessment, capacity building of implementation partners are all a part of the standard operating procedure
Define the program selection criteria. Define percentage of work that will be done in domains (health, education, environment, livelihood) that are focus areas for the firm and percentage of work in other domains
Define a robust monitoring and evaluation framework. Ensure outputs and outcomes are measured on a regular basis and published to relevant stakeholders
Collaborate with the Corporate Relations team to ensure programs are well defined and articulated at proposal and MoU stage
Ensure resources and budgets are managed efficiently across all the programs
Lead the annual fundraising planning process to produce effective strategies to achieve income targets across the range of revenue streams
Identify new potential income streams and produce strategies to access these funds
Manage an effective fundraising team that delivers fundraising income meeting set goals
Oversee the management of grants, supporting the fundraising team ensuring the production of effective, high-quality proposals and reports.
Lead the individual giving development plan which includes recruitment and development of new donors
Develop and maintain effective donor relationships and retention
Strategic Partnerships and Relationships:
Work with Program Managers and engineering teams, government and funding clients, CSR donors to discuss and manage the roadmap, timelines, scope, and
long-term vision of the existing and new programs Build and maintain strategic partnerships and relationships with the Government, large NGOs/ NGOs key sector entities to help build presence and brand
Train and develop team members to achieve their goals and improve performance
Set clear expectations and goals for team members and monitor progress
Coach and mentor team members to build their capability and create successors for each level
Research and Advocacy:
Set up the research arm and define the research mandate for the firm
Oversee the research function and ensure extensive research is conducted on the domains that the firm works in. Identify areas, geographies and issues that are priorities. Use the research outcomes to write out white papers, articles, knowledge bites and ensure it is disseminated to the right audience
Required Qualifications and Experience:
A Masters Degree in Marketing & Finance Planning would be preferred
At least 8-10 years experience in a similar role.
Strong leadership skills
Demonstrable track record of Strategic Fundraising
Successful, significant and relevant achievement at management level in a comparable national / International organisation
Proven track record of meeting challenging income targets
Proven ability to build, manage and develop key stakeholder, client and donor relationships.
Experience of developing and implementing strategic and business plans
Proven track record in fundraising that has directly resulted in increased income for an organisation
Effective dissemination of information to large and diverse groups
Experience in the development of an individual donor program including donor marketing is also an advantage
Knowledge of the fundraising environment and of a range of disciplines which will support the cost-effective generation of grants
Exceptionally convincing and persuasive written and oral skills with the ability to present and convey complex ideas and issues clearly and coherently
Ability to secure Senior Management and Board approval for strategy
Highly self-motivated and able to work autonomously, take initiative and make decisions.
Knowledge of the public policy landscape in India will be an advantage