Excellent English skills - Ability to Speak, Read & Write
AltF is one of the top co-working spaces in India and It is headquartered in Gurgaon. It is spread over 1 Lac sq ft across 10 Locations and is now expanding to PAN India Level to become the biggest coworking space operator in the industry.
Started about 3 years back, it gives the blend of a startup and a growing organization together. AltF has served over 400 businesses so far. It is known to deliver affordable office space to startups and SMBs with a team size of 1-100 members.
Covered by Your story, LBB, Iamwire, Inc42 and many other news and media areas for doing amazingly well in the past couple of years.
What we need:
Urgently require “Customer Relationship Manager” for AltF CoWorking
Prerequisites for Customer Relationship Manager :
Consistently delivers high performance.
Customer service Oriented & Flexible, Self-Composed in high pressure or continually changing situations.
Strong Organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.
Experience in customer account management.
Thorough knowledge of MS Excel.
Should have good communication and convincing skills. Preferred experience in Real Estate Industry.
Must be open to working late hours if the business demands
Job Role :
Responsible for all post sales correspondence with customers
Act as a single point of contact with customer post sales, attending customer queries and grievances, ensuring good customer service
To deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail.
Understand & Forecast customer needs by analyzing feedback reports generated by the team; plans & ensures continuous refinements in the services offered.
Dealing with issues and responding to customer complaints & grievances.