Executive Team Leader | BPO

Reliable First
Bengaluru - Electronic City
19,000 - 28,000
/Monthly
Requirements
1 - 3 years experience
Graduation
22 - 33 years
No gender preference
Salary slips
Photos
Marksheets and Degree
Joining and Relieving Letters
Pan Card
Aadhar Card
Timings
Working Days
5 days/week
Morning Shift
9:00am - 6:00pm

Job Description

Hiring BPO Team Leader


Job Responsibilities:

- Ensure smooth and efficient day to day operations within the team

- Drive performance effectiveness and customer experience

- Coach assigned Advisors on observed areas of improvement

- Conduct analysis and drive initiatives to improve efficiency

- Manage all customer interactions as rostered within parameters

- Boost employee morale and monitor absenteeism and attrition


Skills and Competencies:

Planning and organizing skills

Problem solving skills

Team management skills

Customer handling skills


Language : English ,Hindi, any South regional language

Provoken Excel skill ( Vlookup, hlookup, basic formulas)

Education: #Graduation degree in any discipline

Experience: 2 - 3 years (atleast 1 year exp as Team Leader on paper)

Location: Anywhere from South (#Tamilnadu, #Kerala, #Karnataka, #AndhraPradesh)

Additional requirements
Language
English
Previous Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Team Management
customer care
Team Leading
Team Leading Skills
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