Desktop Support Technician

Mahika creation
Kolkata
- Kaikhali
18,000 - 21,996
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Morning Shift
9:30am - 6:30pm

Job Description

Looking for a Desktop Support Technician, responsible for global technical support to the Cytel users across locations. As a support technician, you should have a solid technical background combined with IT support service experience: 4+ years. A problem-solving attitude, with an ability to work with the team to resolve issues, and should be able to ensure high-quality technical support and increase client satisfaction.


Essential Job Functions:

  • Manage the help desk calls effectively
  • Ensure support service is timely and accurate on a daily basis
  • Set customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Following best practices through the entire technical support process
  • Follow up with end-users to identify areas of improvement
  • Provide end-user feedback to the appropriate internal teams
  • Ready work in the US (EST) time zone


Additional requirements
Previous Experience
Data Entry Operator
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