Customer Support Executive

MMF INFOTECH TECHNOLOGIES PVT. LTD.
Indore - Indore GPO
13,000 - 18,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Morning Shift
10:30am - 7:30pm
Night Shift
4:00am - 6:30pm

Job Description

Skills:

 Excellent communication and analytical Skills

 Strong leadership and management skills

 Must have excellent interpersonal skills

 Excellent written and verbal communication

 Active listening and Problem solving skills

 Ability to multitask, prioritize, and manage time effectively


Roles and Responsibilities:

 A professional approach in answering calls and provide information

about products and services, taking input of issues and their

redressal thereof

 Keep records of customer interactions, process customer accounts

and file documents

 Proficiently communicating with customers electronically and taking

follow up of the procedures.

 Handling customer queries regarding various products

 Identify and assess customer needs to achieve satisfaction

 Exhibiting patience in order to resolve queries in a timely manner

 Escalate unresolved issues to the appropriate internal teams

 Document knowledge in the form of solution article

 Respond to customer queries in a timely and accurate way, via

phone, email or chat

 Patience when handling tough cases.

 Take a deep dive into product key features and have keen

insight/knowledge about the product.

Additional requirements
Language
English
Previous Experience
Customer Care
Skills
MS Word
MS Excel
Report Job
Share
Home
Customer Care
Customer Care in MMF INFOTECH TECHNOLOGIES PVT. LTD.
Similar Jobs for you
View All
Business Associate
1T9 Technology Private Limited
Indore, Azad Nagar
6 months - 2 years required
15,000 - 20,000
monthly
Telecalling Executive
Swastika investment pvt ltd
Indore, Old Palasia +2 others
1,000 - 25,000
monthly
( Urgent hiring Work From Home )Customer email chat process
Fortuco Resource Solutions Private Ltd
Indore, Vijay Nagar +2 others
15,000 - 25,000
monthly
Telemarketing
Swastika investment pvt ltd
Indore, Khajrana
10,000 - 25,000
monthly
Customer Care Non Voice / Voice Work From Home
Fortuco Resource Solutions Private Ltd
Indore, Vijay Nagar +2 others
15,000 - 25,000
monthly
Telemarketing
Swastika investment pvt ltd
Indore, Old Palasia +2 others
1 year - 3 years prefered
1,000 - 30,000
monthly