Customer Support Executive

MMF INFOTECH TECHNOLOGIES PVT. LTD.
Indore - Indore GPO
13,000 - 18,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Morning Shift
10:30am - 7:30pm
Night Shift
4:00am - 6:30pm

Job Description

Skills:

 Excellent communication and analytical Skills

 Strong leadership and management skills

 Must have excellent interpersonal skills

 Excellent written and verbal communication

 Active listening and Problem solving skills

 Ability to multitask, prioritize, and manage time effectively


Roles and Responsibilities:

 A professional approach in answering calls and provide information

about products and services, taking input of issues and their

redressal thereof

 Keep records of customer interactions, process customer accounts

and file documents

 Proficiently communicating with customers electronically and taking

follow up of the procedures.

 Handling customer queries regarding various products

 Identify and assess customer needs to achieve satisfaction

 Exhibiting patience in order to resolve queries in a timely manner

 Escalate unresolved issues to the appropriate internal teams

 Document knowledge in the form of solution article

 Respond to customer queries in a timely and accurate way, via

phone, email or chat

 Patience when handling tough cases.

 Take a deep dive into product key features and have keen

insight/knowledge about the product.

Additional requirements
Language
English
Previous Experience
Customer Care
Job Type
Full Time
Skills
MS Word
MS Excel
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Customer Care in MMF INFOTECH TECHNOLOGIES PVT. LTD.
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