Excellent communication and analytical Skills
Strong leadership and management skills
Must have excellent interpersonal skills
Excellent written and verbal communication
Active listening and Problem solving skills
Ability to multitask, prioritize, and manage time effectively
Roles and Responsibilities:
A professional approach in answering calls and provide information
about products and services, taking input of issues and their
Keep records of customer interactions, process customer accounts
and file documents
Proficiently communicating with customers electronically and taking
follow up of the procedures.
Handling customer queries regarding various products
Identify and assess customer needs to achieve satisfaction
Exhibiting patience in order to resolve queries in a timely manner
Escalate unresolved issues to the appropriate internal teams
Document knowledge in the form of solution article
Respond to customer queries in a timely and accurate way, via
phone, email or chat
Patience when handling tough cases.
Take a deep dive into product key features and have keen
insight/knowledge about the product.