Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.
· Review and verify transactions to ensure proper processing according as per defined quality standards.
· Process transactions, including money transfer, deposits and withdrawals, data entry to update in tools.
· Handle customer inquiries both over phone and email.
· Hands on CRM and internal portals to access customer details and database.
· Manage and resolve customer complaints
· Provide product and service information to callers.
· Identify and escalate priority issues
· Follow up calls with customer when necessary.
· Document all call information according to standard operating procedures