Customer Support Executive

TANASHI INFRATECH
Faridabad - New Industrial Town, New Industrial Town, New Industrial Town, Sector 15A, Old Faridabad
12,000 - 22,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Morning Shift
9:30am - 6:30pm

Job Description

 Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.

·   Review and verify transactions to ensure proper processing according as per defined quality standards.

·   Process transactions, including money transfer, deposits and withdrawals, data entry to update in tools.

·   Handle customer inquiries both over phone and email.

·   Hands on CRM and internal portals to access customer details and database.

·  Manage and resolve customer complaints

·   Provide product and service information to callers. 

·   Identify and escalate priority issues

·   Follow up calls with customer when necessary.  

·   Document all call information according to standard operating procedures


Additional requirements
Previous Experience
Customer Care
Job Type
Full Time
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Customer Care in TANASHI INFRATECH
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