Customer Support Associate

Airlines Co PVT LTD
Kolkata
- Dum Dum
18,000 - 25,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 32 years
No gender preference
Timings
Working Days
6 days/week
Morning Shift
10:30am - 6:30pm

Job Description

Customer Service Associate Responsibilities:

  • Attending training sessions to grow knowledge of product and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.


Additional requirements
Language
English,
Hindi,
Bengali
Previous Experience
Customer Care,
Aviation / Airlines
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