Customer Support Associate

PITCS
Bengaluru
- Kalyan Nagar
15,000 - 20,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
6 days/week
Morning Shift
9:30am - 6:30pm

Job Description

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Additional requirements
Language
Hindi,
English
Previous Experience
Customer Care,
BPO / ITES

About Company



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