Customer Response Team Executive

at  Umang Engineering Pvt.Ltd.(Posted by umang engineering pvt.ltd.)

Salary

INR10,00010,000 - 15,000 PMPM

Experience

Freshers can Apply| Resume Required

Location

Rajwada, Indore

Customer Response Team ExecutiveFULL_TIME

Umang Engineering Pvt.Ltd.http://umangengineering.net

Not Specified

Freshers can apply

2020-12-18T12:48:20

2021-02-16T13:46:26.704133+05:30

Manufacturing / Engineering

Operations Executive

Job Benefits

INR

INR10,00010,000 - 15,000 PMPM

Rajwada, IndoreIndore Madhya Pradesh452004IN

9:30 AM - 6:30 PM(day shift)

<p><strong><em>Job Summary -</em></strong></p><ul><li><strong>**Tracking all inquiry and ensuring timely Quotation (Prime KRA).</strong></li><li><strong>**Responsible to submit projection list to execution team (Prime KRA).</strong></li><li><strong>**Regular follow-up for taking orders (Prime KRA).</strong></li><li><strong>**Sending mails to new prospective customers and existing customers.</strong></li><li><strong>**Keep Track for targeted sales V/S actual achieved sales (Prime KRA).</strong></li><li><strong>**Timely submission of reports.</strong></li><li><strong>**Preparing New Mailers as per application given by the outbound sales team.</strong></li><li><strong>**List of lost order in a month with reason (Prime KRA).</strong></li><li><strong>**To check that no inquiry is left unattended (any product)</strong></li><li><strong>**Tracking of all Umang’s PO if they are registered in ERP or not.</strong></li><li><strong>**Handling telephonic enquiries &amp; queries.</strong></li><li><strong>**Itemized projection list submission on every Saturday.</strong></li><li><strong>**Tracking each and every mail id (common), so no inquiries are attended.</strong></li><li><strong>**Insure response to standard inquiry in 30 minutes and non- standard within 24 hrs. TAT.</strong></li><li><strong>**Customer Satisfaction Index</strong></li><li><strong>**Product Feedback.</strong></li></ul><p><br></p>