Customer Care

Monexo Fintech Pvt Ltd
Chennai - Saidapet
13,000 - 16,997
/Monthly
Requirements
1 - 3 years experience
Graduation
20 - 29 years
No gender preference
Salary slips
Marksheets and Degree
Joining and Relieving Letters
Pan Card
Aadhar Card
Timings
Working Days
5 days/week
Morning Shift
9:00am - 6:00pm

Job Description

Duties:

   Receiving and placing customer service telephone calls

   Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

   Resolving customer complaints, managing database records, drafting status reports on customer service issues

   Data entry and research as required to troubleshoot customer problems

Responsibilities:

   Maintaining a positive, empathetic, and professional attitude toward customers at all times.

   Responding promptly to customer inquiries.

   Communicating with customers through various channels.

   Acknowledging and resolving customer complaints.

   Keeping records of customer interactions, transactions, comments, and complaints.

   Communicating and coordinating with colleagues as necessary.

   Providing feedback on the efficiency of the customer service process.

Additional requirements
Language
English
Previous Experience
Customer Care,
Other
Skills
Client Communication
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Customer Care
Customer Care in Monexo Fintech Pvt Ltd
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