Customer Care

Buzzworks
New Delhi - New Delhi
18,000 - 24,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 35 years
Female Only Job
Timings
Working Days
5 days/week
Morning Shift
9:00am - 6:00pm

Job Description

Responds to Customer calls/communications (shipping related), and provides optimum services, information and advice. Contributes to the achievement of individual, team and service level goals by performing all activities in accordance with defined standards for performance and conduct. Develops effective Team alignments including roles and responsibilities of the other functional groups, key contacts, and the role they can play in problem evaluation or implementation of special requirements. Works with relevant contacts to progress requirements. Provides basic product and service advice and information to external Customers on defined types of queries relating to shipping with FedEx. Includes processes, products and ranges of services. Involves checking with more experienced peers, as needed to ensure the accuracy information. Identifies opportunities to improve Customer loyalty or close additional business. Initiates defined actions to optimise realisation of each opportunity

Additional requirements
Language
English
Previous Experience
Customer Care
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Customer Care
Customer Care in Buzzworks
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