Customer Care

Simpl
Bengaluru - Indiranagar
15,000 - 23,000
/Monthly
Requirements
No experience required
12th Pass
18 - 30 years
No gender preference
Joining and Relieving Letters
Salary slips
Timings
Working Days
5 days/week
Morning Shift
8:00am - 8:00pm

Job Description

Responsibilities

  • Responsible for speaking to customers who are overdue on payments.
  • Answer all calls that come through Dialer to understand the reason behind payment being overdue, also to understand if issues with product or services, to help make the payment.
  • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
  • Utilize the given software, databases, scripts, and tools appropriately.
  • Adhere to all company policies and procedures.

Skills & Competencies required

  • Good Verbal communication
  • Phone etiquettes and skills
  • Listening , Data entry skills
  • People skills, customer focus
Additional requirements
Language
English
Previous Experience
Customer Care,
Inside Sales / Telesales,
Other
Other Requirements
- Powerback Up
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Customer Care
Customer Care in Simpl
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