Customer Care

BMR GROUPS
Palavakkam - Palavakkam
12,000 - 18,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Morning Shift
12:00pm - 9:00pm
Morning Shift
7:00am - 4:00pm

Job Description

Answering phones from customers professionally and responding to customer inquiries and complaints.

Researching required information using available resources.

Handling and resolving customer complaints regarding Fisheries 

Providing customers with the organization’s service and product information.

Identifying, escalating priority issues and reporting to the high-level management.

Routing inbound calls to the appropriate resources.

Following up complicated customer calls where required.

Completing call notes and call reports as necessary and updating them in the CRM.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Recording details of comments, inquiries, complaints, and actions taken.

Managing administration, communicating and coordinating with internal departments.

Other duties as assigned.


language know: English Telegu Hindi (good command)

Experience: Preferable Agricultural background

Additional requirements
Language
English
Previous Experience
Customer Care
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Customer Care
Customer Care in BMR GROUPS
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