Customer Care

Shah Info Source
Mumbai - Andheri East
13,000 - 18,000
Working Days
5 days/week
Morning Shift
9:00am - 6:00pm

Job Description

Answer phone calls in a more professional manner and provide information about products and services as required by the callers

They are responsible for taking or cancelling orders, and obtaining details of customer complaints

Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

Process orders, applications, and forms

Render administrative support to other customer care team members when the need arises, or as instructed

Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly

Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company

Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

Identify tasks critical to keeping customer satisfaction levels in check

Select, hire, and train new team members

Network with various departments and groups that are involved in customer support, orders, and processing

Ensure maximized productivity and minimized costs

Encourage and motivate team members for continuance of quality service delivery

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Customer Care
Customer Care in Shah Info Source
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