Customer Care

techyuga
Kolkata - Dum Dum, Baguiati, Salt Lake City, Keshtopur
... +1 more
5,000 - 15,000
/Monthly
Requirements
No experience required
12th Pass
18 - 25 years
Female Only Job
Aadhar Card
Timings
Working Days
5 days/week
Morning Shift
9:30am - 7:00pm
Morning Shift
9:00am - 6:30pm

Job Description

Attend customer’s calls and assist them in resolving issues regarding the product/service


  • Resolve customer complaints via phone, email, live chat, or social media, phone.
  • Use telephones to reach out to customers.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Assist with placement of orders, status, or complaints.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade a customer to reconsider cancellation.
  • Inform customers of deals and promotions.
  • Utilize computer technology to handle customer data repair status.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Closeout or feedback calls
  • Compile reports on overall customer satisfaction.
  • Handel and manage technical team I terms of customer support.


Additional requirements
Language
English
Previous Experience
Customer Care,
IT - Hardware / Networking
Skills
Influential Communicator
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Customer Care
Customer Care in techyuga
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