Customer Care

Ergode IT Services
Mumbai - Mulund West, Andheri East
13,000 - 25,000
/Monthly
Requirements
1 - 3 years experience
Graduation
18 - 35 years
Male Only Job
Timings
Working Days
5 days/week
Morning Shift
9:00am - 6:30pm

Job Description

JOB SUMMARY : The position is responsible to Handle pressure and utmost conditions with a positive attitude. Maintains customer satisfaction by providing problem-solving resources; managing staff.


Key Areas of Responsibilities : 

  1. CSE is responsible for responding to buyer queries and issues via emails.
  2. CSE is responsible for handling logistic queries and issues via emails.
  3. CSE is responsible for taking buyer, seller and logistic calls.
  4. CSE is responsible for making outbound calls in case of follow ups with buyer, seller and logistics.
  5. CSE is responsible for converting inquiry calls to sales.
  6. CSE is responsible for communicating with external coordinators (TX Warehouse) to resolve         the cases.
  7. CSE is responsible for taking Website Chats.


Qualification : 

Education : Graduate

Desired Skill set :

  1.  Good Communication Skills
  2.  Time Management
  3.  Microsoft excel.

 Shift : Night Shift


Additional requirements
Language
English
Previous Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
excel
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Customer Care
Customer Care in Ergode IT Services
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