Purpose of the role:
This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate
information when a request is made. He / she is also responsible for ensuring that only 3 data points are provided on any call.
a. Key Responsibilities:
Responsible for attending calls and providing information as requested by the caller.
Ensure that appropriate information is provided while taking a call.
Responsible for working on the feedback received from the Team Leader, Group Leader, Quality
Analyst or Trainer.
Adhering to the compliance and policies set by the department.
b. Skills and Work Experience required:
Excellent Communication Skills
Ability to work under pressure.
Pleasant voice with pleasing telephonic etiquettes
Working knowledge of computersAbility to comprehend and follow instructions and direction.
Adept at typing.
5 days working ( Rotational Shift)
*Only Male Preference
** Bike Mandatory