Customer Care

Featured
Just Dial
Noida - Kondli
... +4 more
16,000 - 19,000
/Monthly
Requirements
1 - 3 years experience
12th Pass
18 - 23 years
Male Only Job
Marksheets and Degree
Pan Card
Aadhar Card
Timings
Working Days
5 days/week
Morning Shift
4:00pm - 11:30pm

Job Description

Purpose of the role:


This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate

information when a request is made. He / she is also responsible for ensuring that only 3 data points are provided on any call.

a.   Key Responsibilities:


     Responsible for attending calls and providing information as requested by the caller.

     Ensure that appropriate information is provided while taking a call.

     Responsible for working on the feedback received from the Team Leader, Group Leader, Quality

Analyst or Trainer.

     Adhering to the compliance and policies set by the department.


b.   Skills and Work Experience required: 


     Excellent Communication Skills

     Ability to work under pressure.

     Pleasant voice with pleasing telephonic etiquettes

     Working knowledge of computers Ability to comprehend and follow instructions and direction.

     Adept at typing.


 5 days working ( Rotational Shift)


*Only Male Preference


** Bike Mandatory


**Timing - 4pm to 1am ( evening shift )


Additional requirements
Language
English
Previous Experience
Telemarketing,
Customer Care,
BPO / ITES
Skills
inbound process
Inbound Call Handling
Inbound Voice Support
Ownership
Bike/Scooter
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Customer Care
Customer Care in Just Dial
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