Customer Care

SysTools Software Pvt Ltd
New Delhi - Dwarka
20,000 - 40,000
/Monthly
Requirements
1 - 3 years experience
Graduation
18 - 30 years
No gender preference
Timings
Working Days
5 days/week
Night Shift
2:00pm - 10:00pm
Morning Shift
9:00am - 6:00pm

Job Description

·        Troubleshooting, resolving all technical & non-technical issues related to software.

·        Handle chat, email & remote desktop access support process

·        Attend customer queries related to the product features and provide them with satisfactory assistance.

·        Testing & Analysis of all products & services

·        Identifying any bugs/issues in the system and assisting in their resolution

·        Focusing on customer retention in cases of cancellations.

·        Recording, tracking & reporting problem activity

·        Handle escalations for post installation issues.

·        Creating FAQ/ documentations related to product training & support

·        Track the nature of various end user requests to see what issues might be the most common, and ensures all

technical areas of concern are handled adequately.

 . Attend customer’s calls and assist them in resolving issues regarding the product/service

Additional requirements
Previous Experience
IT support,
Customer Care,
IT- Software
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Customer Care
Customer Care in SysTools Software Pvt Ltd
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