SalarySalary

20,000 - 25K  PM

ExperienceExperience

Freshers can Apply| Resume Required

LocationLocation

Panchkula Extension, Panchkula

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Below 10th allowed

Bachelor of Business Administration (B.B.A.) preferred

Experience

Freshers as Customer Care preferred

Age

22 - 26 yrs

Gender

Female preferred

Communication

Fluent English skills - Ability to Speak, Read & Write

Job Description

Job Description

 CRM Executive must handle the customer queries and escalations systematically, providing them the best solutions.

 CRM Executive must handle the customer calls and emails.

 Follow-up to ensure that appropriate actions are taken on customers /clients’ requests.

 Determines a course of action to resolve customer problems.

 CRM Executive must refer unresolved customer grievances or special requests to designated departments for further investigation.

 Reviews Customer evaluation in regards to service representatives’ work and looks for areas that need improvement.

 Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.

 Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.

 CRM Executive must do any other task assigned by the Reporting Manager.

Essential Job Functions

 CRM Executive must perform this function that they have answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.

 CRM Executive has to make sure that the customer database is correctly segmented for targeted marketing activities.

 CRM Executive should have to Implement all the tasks that will give by CRM Manager.

 Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.

 Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.

 Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.


Basic Requirements


 Experience – Graduate in Business Administration/ Business Management/ Hospitality/ Computer Science/ Computer Application with good communication skills with good knowledge of Software’s (IT) with 1 year experience.

 Excellent communication, negotiation skills and Organizational Skills.

 Track record of achieving sales quotas.

 Ability to manage multi-task.

 Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

 Strong relationship management Skills. 

 Position requires proficiency in Word, Excel, and PowerPoint. 

 

Desired Qualities


 Collaborate with team to achieve better results.

 Must have the Good Knowledge of Data Analytics, Mapping for the Customer queries.

 The ability to stay calm under pressure and meet tight deadlines.

 The ability to remain flexible and seek alternative options to problems.

 Problem solving skills.

Company Details

CRM Executive

at  SG Mecdrive Technoloy Pvt. Ltd.(Posted by sg mecdrive technoloy pvt. ltd.)

Salary

20,000 - 25K  PM

Location

Panchkula Extension, Panchkula

Experience

Freshers can Apply

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