CRM Executive

at  SG Mecdrive Technoloy Pvt. Ltd.(Posted by sg mecdrive technoloy pvt. ltd.)

Salary

INR20,00020,000 - 25K  PMPM

Experience

Freshers can Apply| Resume Required

Location

Panchkula Extension, Panchkula

CRM ExecutiveFULL_TIME

SG Mecdrive Technoloy Pvt. Ltd. Not Specified

Not Specified

Freshers can apply

2021-02-12T15:25:04

2021-04-13T16:50:20.345799+05:30

Not Specified

Customer Care

Job Benefits

INR

INR20,00020,000 - 25K  PMPM

Panchkula Extension, PanchkulaPanchkula HaryanaNot SpecifiedIN

9:30 AM - 6:30 PM(day shift)

<p>Job Description</p><p> CRM Executive must handle the customer queries and escalations systematically, providing them the best solutions.</p><p> CRM Executive must handle the customer calls and emails.</p><p> Follow-up to ensure that appropriate actions are taken on customers /clients’ requests.</p><p> Determines a course of action to resolve customer problems.</p><p> CRM Executive must refer unresolved customer grievances or special requests to designated departments for further investigation.</p><p> Reviews Customer evaluation in regards to service representatives’ work and looks for areas that need improvement.</p><p> Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.</p><p> Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.</p><p> CRM Executive must do any other task assigned by the Reporting Manager.</p><p>Essential Job Functions</p><p> CRM Executive must perform this function that they have answer Customer/Client calls &amp; queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.</p><p> CRM Executive has to make sure that the customer database is correctly segmented for targeted marketing activities.</p><p> CRM Executive should have to Implement all the tasks that will give by CRM Manager.</p><p> Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.</p><p> Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.</p><p> Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.</p><p><br></p><p>Basic Requirements</p><p><br></p><p> Experience – Graduate in Business Administration/ Business Management/ Hospitality/ Computer Science/ Computer Application with good communication skills with good knowledge of Software’s (IT) with 1 year experience.</p><p> Excellent communication, negotiation skills and Organizational Skills.</p><p> Track record of achieving sales quotas.</p><p> Ability to manage multi-task.</p><p> Ability to flourish with minimal guidance, be proactive, and handle uncertainty.</p><p> Strong relationship management Skills.&nbsp;</p><p> Position requires proficiency in Word, Excel, and PowerPoint.&nbsp;</p><p>&nbsp;</p><p>Desired Qualities</p><p><br></p><p> Collaborate with team to achieve better results.</p><p> Must have the Good Knowledge of Data Analytics, Mapping for the Customer queries.</p><p> The ability to stay calm under pressure and meet tight deadlines.</p><p> The ability to remain flexible and seek alternative options to problems.</p><p> Problem solving skills.</p>