Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information.
Ticket agents sell tickets in terminals or in separate offices. Like reservation agents, they also use computers and manuals containing scheduling, boarding, and rate information to plan routes and calculate ticket costs. They determine whether seating is available, answer customer inquiries, check baggage, and direct passengers to proper places for boarding. They may also announce arrivals and departures and assist passengers in boarding. There are approximately reservation and ticket agents employed in the United States.
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