Call Center Supervisor

SMM ENTERPRISE
Pune - Swargate
2,40,000 - 3,80,000
/Annual
Requirements
No experience required
12th Pass
Above 18 years
No gender preference
Aadhar Card
Timings
Working Days
5 days/week
Morning Shift
9:00am - 6:30pm

Job Description


We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls.

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.



Additional requirements
Language
Hindi
Previous Experience
Customer Care
Job Type
Full Time
Skills
Closing Skills
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