Nagpur
Nagpur
3 years
Experience preferred
17,000 - 18,000
Monthly salary
Full Time Job
Job schedule
Work days
6 per week
Shift timings
Morning Shift
9:30am - 6:30pm
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Minimum Requirements

*
Compulsory
Education
Below 10th allowed
Experience
Minimum 3 years of experience preferred
Communication
Fluent English skills. Ability to Speak.
Good Hindi skills. Ability to Speak.
Good Marathi skills. Ability to Speak.
Age
18 - 30 yrs
Others
Expected Salary

Job Description

E*xp*erience

Minimum 3 years of Team leading experience in an Inbound / Out Bound BPO Process

Ind*u*st*ry Preference*: BPO / ITES

1. Analyze various reports to enhance productivity and conversions

2. Achieve KPI and productivity targets of Self & Team

3 . Prepare and submit periodic Team performance reports

4 Audit Calls and identify the training requirements of each Team Member. Arrange De- briefing and ensure required on the floor information are cascaded

5. motivating each Team Member, guiding, monitoring their performance and implementing corrective

Actions as required.

6. Be responsible for staff retention

7. Handling team & shop floor escalations calls and providing end to end resolutions.

8. Attending call calibrations at a timely manner

9. preparing monthly TL review to gauge individual and teams performance.

10. Client interaction as and when required; incorporate feedback into the system

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