BPO Operations

CONNEQT BUSINESS SOLUTIONS LIMITED
Bengaluru - Bommanahalli
17,000 - 20,000
/Monthly
Requirements
6 months - 22 years experience
Less than 10th
18 - 30 years
No gender preference
Timings
Working Days
6 days/week
Morning Shift
9:30am - 6:30pm

Job Description

Role:         Senior Customer Service Associate


Job Purpose:

 

·        To Answer queries/resolve problems of customers through Inbound.

·        Attend Inbound & Outbound calls, sometime respond through email and chat to customers.

·        Provide correct and quality information to customers on every call, promote good listening and English grammar skills.


Eligibility Criteria:

 

•                   Good speak, read & Write English & Hindi mandatory.

•                   Able to communicate confidently and politely, with good speaking skills.

•                   Awareness on Banking or Banking products.

•                   Detailed knowledge of intricacies of Banks products and how they compare against competitors.

•                   Good typing skills (Quality & Speed)

•                   Ability to handle telephonic conversations

•                   Good Listening & Comprehension skills

•                   Should be flexible to work in 24/7 shift

 

Work experience: 1-2 years of experience in Call Center or direct selling/telemarketing in service industry.


Educational qualification: Any Graduates


Age: 18 years onwards


Additional requirements
Previous Experience
Customer Care,
BPO / ITES
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