Bpo Non Voice Call Center job in Borivali, Mumbai at nss technology - job vacancy 2021

BPO Non Voice call center

at nss technology(Posted by nss technology)

Freshers Can Apply

17 Openings

Salary

INR14,65014,650 - 31.90K PMPM

Experience

Freshers can Apply3 yrs experience

Location

Borivali, Mumbai

BPO Non Voice call centerFULL_TIME
nss technologyhttp://www.nsstechnologybpo.com

Not Specified

Freshers can apply

2020-06-19T22:19:23

2021-04-12T20:40:24.359329+05:30

BPO / ITES

Customer Care

Job Benefits

INR

INR14,65014,650 - 31.90K PMPM

Borivali, MumbaiMumbai (suburban) MaharashtraNot SpecifiedIN

10:30 AM - 5:30 PM(day shift)

<p>As a customer success executive, you will be the customers' first point of contact for complaints, questions, requests, feedback, or any other needs; you are charged with managing relationships between clients and the company. As the first person to interact with our customers, you are expected to employ a high level of professionalism in their conversations, apply a thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, you are expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Attend customer’s calls and assist them in resolving issues regarding the product/service</p>

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Additional Details

Job Type

Full Time

Shift Timings

10:30 AM - 5:30 PM(day shift)

Working Days

6 days

(1)

Job Requirements

Education

Below 10th allowed

Experience

0 to 3 yrs of experience as Customer Care preferred

Age

18 - 34 yrs

Communication

Functional English skills - Ability to Speak

Functional Hindi skills - Ability to Speak

Skills

Business Process Outsourcing (BPO)Compulsory

Job Description

As a customer success executive, you will be the customers' first point of contact for complaints, questions, requests, feedback, or any other needs; you are charged with managing relationships between clients and the company. As the first person to interact with our customers, you are expected to employ a high level of professionalism in their conversations, apply a thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a complaint, you are expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction. Attend customer’s calls and assist them in resolving issues regarding the product/service