Customer care specialists are responsible for handling email requests from new and existing customers regarding a variety of requests, mostly about deliveries of their orders. Using their knowledge of products services or technical support as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Agents are required with an intimate knowledge of how the products or services are being sold, have great communication skills and sales experience. Demonstrated success in sales and customer service is required in a call centre setup.Handle everyday administrative tasks such as data entry, updating sheets and making reports as the requirements may be
Business process outsourcing
) is the contracting of non-primary business activities and functions to a third-party provider.
services include payroll, human resources (HR), accounting and customer/call center relations.
is also known as information technology enabled services (ITES)