Answer calls/Email/Chat professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
*Resolving customer complaints based on SOPs/Procedures/Knowledge
assimilated during training & accurately documenting the call including:
*Solution/Steps/Procedures performed on the devices to solve the issue.
*Escalation Notes for supervisor in case query was not resolved.
*Responsible for daily reporting of all the calls received and resolutions
provided and share critical/escalation calls with supervisor for next day
follow up to ensure issue was fixed without reoccurrence.
*Perform customer satisfaction surveys to obtain feedback for improvement.
*Excellent communication skills and command over English Language
*Customer Service Orientation
*Punctuality and ability to complete tasks as per deadlines.
*Timeliness – reporting to workplace as per reporting instructions.
2.Employment type :- Full time/ Part time
3.Job Functions :- Customer Care Representative/ Inbound voice process
4.Seniority Level :- Entry Level
5.Qualifications :- 12th pass/ graduate/ post graduate
6.Salary :- 14k-18k per month
7.Fresher/ Experienced are welcome
For more details contact HR Sarika