Airtel - Customer Care Executive-No Target-Day Shift-Hire Fresher

Airtel BPO Services
New Delhi
Preet Vihar
6 months
Experience preferred
12,000 - 18,000
Monthly salary
Full Time Job
Job schedule
Work days
6 per week
Shift timings
Morning Shift
9:30am - 6:30pm
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Minimum Requirements

*
Compulsory
Education
Below 10th allowed
Experience
Experience upto 6 months preferred
Age
18 - 29 yrs
Others
Expected Salary
Notice Period

Job Description

Answer calls/Email/Chat professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

RESPONSIBILITIES:-

*Resolving customer complaints based on SOPs/Procedures/Knowledge

assimilated during training & accurately documenting the call including:

*Customer/Caller Details

*Issues Faced

*Solution/Steps/Procedures performed on the devices to solve the issue.

*Escalation Notes for supervisor in case query was not resolved.

*Responsible for daily reporting of all the calls received and resolutions

provided and share critical/escalation calls with supervisor for next day

follow up to ensure issue was fixed without reoccurrence.

*Perform customer satisfaction surveys to obtain feedback for improvement.

SKILLS:-

*Excellent communication skills and command over English Language

*Customer Service Orientation

*Punctuality and ability to complete tasks as per deadlines.

*Timeliness – reporting to workplace as per reporting instructions.

1.Industry:- BPO/CCE/CSR

2.Employment type :- Full time/ Part time

3.Job Functions :- Customer Care Representative/ Inbound voice process

4.Seniority Level :- Entry Level

5.Qualifications :- 12th pass/ graduate/ post graduate

6.Salary :- 14k-18k per month

7.Fresher/ Experienced are welcome

For more details contact HR Sarika

About Company

Airtel BPO Services
In 2015, Kotak Bank acquired ING Vysya Bank in a deal valued at ₹150 billion (US$2.1 billion). With the merger completed, Kotak Mahindra Bank had almost 40,000 employees, and the number of branches reached 1,261. After the merger, ING Group, which controlled ING Vysya Bank, owned a 7% share in Kotak Mahindra Bank.
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