Airport Service Agent

The Furious Aviation
Kolkata
Jadavpur, Dum Dum
See more
16,000 - 25,000
Monthly salary
Full Time Job
Job schedule
Work days
6 per week
Shift timings
Morning Shift
9:30am - 6:30pm
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Minimum Requirements

*
Compulsory
Education
Below 10th allowed
Experience
Any Experience preferred
Communication
Fluent English skills. Ability to , speak, read & write.
Functional Hindi skills. Ability to Speak.
Age
18 - 35 yrs
Others
Expected Salary

Job Description

An airline customer service agent is the first point of contact for a passenger in an airport or over the phone. Stellar service is key in ensuring the happiness of airline customers. While some passengers are looking for cursory assistance in checking luggage or printing a boarding pass, others have complaints and are looking for a quick resolution. Attention to detail, problem-solving skills and a knack for interacting with customers is essential in this position.

Job Description

An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job

About Company

The Furious Aviation
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