Airport Service Agent

APTECH AVIATION LTD
Kolkata - Madhyamgram, Topsia, Barasat, Keshtopur
... +1 more
19,000 - 23,000
/Monthly
Requirements
No experience required
Less than 10th
18 - 40 years
No gender preference
Timings
Working Days
6 days/week
Morning Shift
9:30am - 6:30pm

Job Description

In this 6 months contract role, you will be responsible for supervising and controlling flight-handling activities such as flight editing, transfer and boarding in order to achieve a high standard of service. You will also aim to achieve optimum satisfaction and on-time departure of flights.

Specific accountabilities include:

  • Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.
  • Supervising airport team in achieving on-time performance
  • Facilitating the Ramp Handling activities in liaison with GHA, caterers, fueling agent, maintenance, cargo, and crew to expedite departure
  • Working with all departments to ensure precision timings towards on-time departure are met.
  • Utilizing available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period
  • Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements

Qualifications

  • To be successful in this role, you must have a Bachelor's Degree or will need a trade or vocational qualification combined with a minimum of four years of related experience.
  • Exposure to an airline or GHA as dedicated ground staff in passenger handing and ground operations is required.
  • You will also need a good understanding of conditions of carriage, international civil aviation safety and security procedures.
  • Knowledge of airport functions including baggage handling, weight and balance and dangerous goods regulations is required.
  • Ability to commit to a 6 months contract.
Additional requirements
Language
English,
Hindi,
Bengali
Previous Experience
Air hostess / Cabin Crew,
Cabin Crew,
Bartender,
Aviation / Airlines
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