Airport Service Agent

TATA SIA
Kolkata - Dum Dum, Salt Lake City, Tiljala, Garden Reach, South Dum Dum
18,500 - 25,400
/Monthly
Requirements
6 months - 1 years experience
10th Pass
18 - 30 years
No gender preference
Timings
Working Days
6 days/week
Morning Shift
10:00am - 6:00pm

Job Description

Job Responsibilities

  • Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
  • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
  • Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
  • Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions


Additional requirements
Language
English,
Hindi,
Bengali
Previous Experience
Customer Care,
Aviation / Airlines
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