Ticket agents work at an airline’s ticket or baggage counter. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. They check in luggage and make seat assignments. They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. Some ticket agents work at the airline’s offices off-site of the airport. Other ticket agents may work at the gate collecting tickets. Depending on the airline’s size, ticket agents may work at all of the above locations. When passengers need special assistance, it may fall to the ticket agent to take care of them.
Working in the airline industry is exciting, and many enjoy working with the public, especially in a role where they have the opportunity to help others. There may also be travel benefits associated with this job.