Serve customers on flights and take care of the overall customer experience - from attending to their culinary to personal requirements
The ground staff is responsible for passenger service duties, including the manning of check-in counters for departing passengers and arrival and departure gates.
To ensure passenger comfort, the ground crew is responsible for all cabin services.
Passenger service agents are hired by airlines to attend to customers before, after, or between flights.
Answering questions and assisting passengers with various needs.
Taking reservations from the passenger.
Issuing e-tickets for the passenger.
Indigo ground staff’s job is to verifying passenger identification and provide boarding passes and baggage tags of their check-in luggage.
Helping travelers to check-in their baggage at e-ticket at the counters and ensuring the delivery of baggage.
Gide for security screenings of passengers and their baggage for boarding the aircraft.