"Currant Fielding Solutions" conducts Computer Assisted Telephone Interviewing (CATI) with a twist! We do not call on purchased lists or use an auto-dialer. Over years of calling respondents from purchased lists with an average of 1% response rate, the need for a profiled phone-touch only database became obvious. Using the standard profiling methods of an online panel, our response rate is now sitting at about 40%.
The difference in time spent on the phones, the morale of our phone teams and the ability to complete surveys in a speedy manner has increased our productivity and service to our clients beyond that of which any traditional CATI house could ever achieve.